Our products usually – key word usually – ship within 3-5 BUSINESS days (M-F & does not include weekends or holidays)! However, if we have some crazy promotion or a new launch, shipping could take a bit longer so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
All of our beloved packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, once shipped orders typically arrive in 3-5 business days (business days do not include weekends or holidays). Orders outside the USA can take up to 10 - 21 business days. Our babies love to travel and they may get to you sooner!
We adore our ColourPopettes and your satisfaction is very important to us! We will gladly replace any item that may have had a bumpy ride during shipping. Your hurt babies may only be exchanged for the same product you purchased within 14 days of delivery. Please contact our customer support team for additional assistance. ColourPopettes must include photos of their hurt babies.
Unfortunately, due to the low-cost nature of our products, we are unable to offer refunds, returns/exchanges for any other reasons. ColourPop reserves the right to refuse any returns at any time.
Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind.
